Thank you for purchasing our home decor products. We strive to ensure a satisfying shopping experience for every customer. If you are not satisfied with your purchase, eligible orders qualify for a return.
Due to changing market conditions and sustained operational losses, we have decided to clear out our inventory at a loss. All items are currently part of a stock clearance sale; quantities are limited, and offers are valid only while supplies last. We remain committed to providing reasonable return and refund services in accordance with our standard after-sales procedures.
- Return Period
Return window: Within 30 days of receiving the item.
If you wish to return an item, please contact customer service within the specified timeframe and provide your order number and purchase details so we can assist with your request.
- Return Conditions
To ensure a smooth return process, please meet the following conditions:
Return requests must be submitted within the return period;
Items and accessories should be kept intact as much as possible;
We recommend retaining the original packaging and shipping information;
Please contact us immediately if there are quality issues, shipping damage, or discrepancies with the order description.
Returns are accepted even if the item has been opened; please contact customer service in advance to confirm the return process and arrangements.
- Return Process
Contact customer service to submit a return request;
Provide the order number and product details;
Obtain the return address and instructions;
Ship the item back according to the instructions;
We will process the refund after receiving and verifying the returned item.
- Shipping and Logistics
Shipping origin: USA
Order processing time: Same day
Shipping time: 2 days
Once payment is confirmed, we will process the order promptly and arrange shipment from our US warehouse. Delivery times may vary depending on the destination, weather conditions, or the carrier.
- Refund Information
Refunds will be processed after the return is approved:
Refund processing time: 3 days
Refunds will be issued via the original payment method; the actual time it takes for funds to appear in your account may depend on the processing speed of your bank or payment provider.
- Clearance Item Notice
This sale is part of an inventory clearance event necessitated by sustained operational losses. Some items may not be restocked; please purchase according to your needs while supplies last.
Thank you for your understanding and support. If you have any questions regarding returns, refunds, or your order, please contact our customer service team, and we will do our best to assist you.