Thank you for your interest in our home decor products. We have compiled a list of frequently asked questions to help you better understand our products, orders, shipping, and after-sales service.
Due to changing market conditions and increased operational pressure—and to address ongoing losses—we have decided to clear out our stock at a loss. All items are currently being sold at discounted prices based on available inventory; quantities are limited, and the sale ends when stock runs out.
- What kind of home decor products do you sell?
We primarily sell scented candles. Please refer to the website for specific product details.
- Are the products brand new?
Yes, the home decor products we sell are from our existing inventory. Product status and details are displayed on the product page; please review the information carefully before purchasing.
- Why are the prices so low?
Due to operational adjustments and the need to clear inventory—and to address ongoing losses—we have decided to clear out our stock at a loss. This event is intended to clear existing stock, which is why prices have been discounted.
- Where are the products shipped from?
Our products are shipped from the United States. Once the order is confirmed, we will arrange shipment from our U.S. warehouse.
- How soon is an order processed after being placed?
Once your payment is successful, we will arrange processing as soon as possible:
Order processing time: Same day
We will contact you promptly in the event of special circumstances or inventory adjustments.
- How long does shipping take?
Once order processing is complete, we will arrange delivery:
Shipping time: 2 days
Actual delivery time may vary depending on logistics conditions, weather, or the destination.
- How can I check my order status?
After successfully submitting your order, you can check its status using your order information or by contacting customer service. Please provide your order number so we can assist you quickly.
- Can I return items?
Yes. To protect customer rights, we offer a return service:
Return period: Within 30 days of receiving the product
If you wish to return an item, please contact customer service first for return instructions and details.
- How long does it take to receive a refund?
Once a refund-eligible order has been approved:
Refund processing time: 3 days
Refunds will be issued via the original payment method; the actual time it takes for funds to appear in your account may vary depending on the payment provider’s processing speed.
- Will clearance items be restocked? As this is an inventory clearance event, quantities are limited, and some items may not be restocked once sold out.
- What should I do if there is an issue with the item I received?
If the item you receive has quality issues, is damaged during shipping, or does not match your order, please contact our customer service team promptly. Please provide your order details and relevant photos so we can assist you in resolving the matter.
- Will there be any additional charges?
No. We maintain a transparent sales process; once you pay the amount shown for your order, the purchase is complete, and no unauthorized additional fees will be charged.
Thank you for your support and understanding. We hope this clearance event allows more customers to purchase home décor products they love at great prices.